REFUND POLICY

Effective Date: 07-08/2026

Company: Brand In A Box LLC

Contact: [[email protected]](mailto:[email protected])

This Refund Policy applies to all purchases made through Brand In A Box LLC, including but not limited to Brand in a Box, product sourcing, sourcing and packaging services, branding packages, logo and brand kit design, product and box design, website build services, ecommerce store setup, community access, education, launch materials, digital products, done-for-you services, and related business services.

By purchasing from Brand In A Box LLC, you acknowledge and agree that you are purchasing custom labor, professional services, digital deliverables, creative work, sourcing work, setup work, strategy, coordination, education, access, and/or done-for-you service work. Because our work begins shortly after payment and requires immediate allocation of team time, research, planning, design, sourcing, setup, account review, communication, and/or production resources, all payments are non-refundable unless otherwise required by applicable law.

No Refunds

All sales are final. Brand In A Box LLC does not offer refunds, cancellations, partial refunds, chargebacks, reversals, or credits except where expressly stated in this policy or required by applicable law.

This no-refund policy applies to, but is not limited to:

* Product sourcing services

* Sourcing deposits and sourcing labor fees

* Sourcing and packaging packages

* Branding packages

* Logo design

* Brand kits

* Product design

* Box design

* Packaging design

* Website builds

* Shopify or ecommerce storefront setup

* Checkout setup

* Product page setup

* Policy page setup

* Brand in a Box services

* Onboarding services

* Strategy calls

* Consulting calls

* Community access

* Digital products

* Educational materials

* Launch support

* Platform setup guidance

* Supplier communication and coordination

* Freight, logistics, warehouse, or fulfillment coordination

* Any other custom service, labor, digital access, or done-for-you work provided by Brand In A Box LLC

Sourcing Package — $250

The $250 sourcing package is a non-refundable sourcing labor fee. This payment compensates Brand In A Box LLC for time spent reviewing your product request, researching potential suppliers, contacting suppliers, reviewing product specifications, requesting quotes, comparing options, communicating with vendors, and providing sourcing-related guidance.

No sourcing result is guaranteed. Some products may not be viable, available, compliant, cost-effective, profitable, manufacturable, shippable, or practical to source based on your requested specifications, target cost, order quantity, timeline, category, supplier availability, market conditions, shipping limitations, customs issues, or other factors outside of our control.

If we locate a viable supplier or quote and you choose to move forward with a product order through Brand In A Box LLC or its approved sourcing process, the $250 sourcing payment will be credited toward your first qualifying product order. This credit has no cash value, cannot be refunded, cannot be transferred, and can only be applied toward a qualifying product order placed through Brand In A Box LLC.

If you do not move forward with a product order, the $250 remains non-refundable because sourcing work, supplier outreach, product review, and labor have already been performed.

Sourcing + Packaging / Graphics Package — $750

The $750 sourcing and graphics package is non-refundable. This package may include sourcing work, logo direction, brand kit creation, product design, packaging design, box design, label design, supplier coordination, mockups, and/or related creative and sourcing support, depending on the offer purchased.

Because this package requires custom labor, creative work, supplier research, design time, communication, and production resources, payments are non-refundable once submitted.

If the offer includes unlimited revisions, “unlimited revisions” means reasonable, good-faith revisions within the original project scope, original brand direction, and original deliverable type purchased. Unlimited revisions do not include unlimited new concepts, unlimited new brand directions, unrelated design requests, changes to entirely different products, new packaging formats outside the original scope, repeated reversals of previously approved work, or requests that are abusive, excessive, unclear, or commercially unreasonable.

Client must provide timely, specific, written feedback for revisions. Delays in feedback, approvals, product direction, packaging requirements, supplier decisions, or requested materials may delay the project and do not create a right to refund.

Branding Package

Branding services, including logo design, brand kits, color palettes, packaging design, product design, box design, labels, mockups, files, and related creative assets, are custom creative services and are non-refundable.

Client understands that branding requires subjective decisions and client participation. Dissatisfaction with style, preference, direction, or subjective taste does not create a right to refund, provided Brand In A Box LLC has performed work and continues to provide revisions within the purchased scope.

Final files, concepts, drafts, mockups, revisions, and design work are considered service delivery and evidence of work performed.

Website Build Services

Website build services are non-refundable. Website services may include ecommerce storefront setup, Shopify or other website setup, checkout setup, product page setup, policy page setup, contact page setup, shipping/refund/terms/privacy page setup, cookie consent setup, product listing setup, design work, layout work, app/tool setup, and related digital labor.

Client is responsible for providing all required information, content, product details, images, brand direction, account access, platform access, payment processor setup, bank connection, domain access, approvals, and any required third-party accounts.

Brand In A Box LLC may assist with setup and guidance, but does not guarantee approval by Stripe, Shopify, Meta, Google, TikTok, Amazon, Walmart, eBay, banks, payment processors, merchant accounts, advertising platforms, marketplaces, suppliers, freight providers, app providers, or any other third-party platform or service provider.

Delays caused by missing content, missing access, late approvals, incomplete account setup, third-party reviews, payment processor issues, platform restrictions, client inaction, or requested scope changes do not create a right to refund.

Brand in a Box Program

Brand in a Box is a custom business setup, ecommerce brand development, education, sourcing, design, website, platform setup guidance, logistics, warehouse/fulfillment access, and launch support service. Payments for Brand in a Box are non-refundable.

Client understands that Brand in a Box requires client participation. The Company may assist with brand setup, product sourcing, supplier coordination, packaging, website setup, platform guidance, education, community access, and related services, but Client remains responsible for timely completion of required steps, decisions, approvals, account ownership, account setup, third-party approvals, inventory funding, platform compliance, business expenses, and ongoing business operations.

Any stated timeline, including any 60-day or 60-business-day launch timeline, is a target timeline only and is dependent on Client completing onboarding, scheduled calls, forms, approvals, account setup, access requests, merchant setup, product decisions, platform requirements, and other required action items on time. Client delays automatically pause or extend the timeline. Missed calls, late approvals, incomplete forms, delayed account setup, delayed merchant setup, delayed product decisions, delayed funding, delayed inventory decisions, or third-party delays do not qualify as non-delivery and do not create a right to refund.

Payment Plans

If Client selects a payment plan, Client is agreeing to pay the full purchase amount according to the payment schedule selected at checkout or stated in the offer. Payment plans are not subscriptions that can be canceled early to avoid remaining payments. They are installment payments toward the total purchase price.

Client authorizes Brand In A Box LLC and/or its payment processor to charge the payment method provided for all scheduled installment payments. Failure to use the service, failure to attend calls, failure to complete onboarding, failure to provide required information, failure to respond, or failure to continue participating does not cancel the payment plan and does not remove Client’s obligation to pay the remaining balance.

No Results Guaranteed

Brand In A Box LLC does not guarantee sales, profits, revenue, marketplace approval, merchant approval, advertising approval, account approval, product profitability, business success, supplier availability, product viability, inventory performance, conversion rate, traffic, ranking, funding approval, or any specific financial outcome.

Any examples, case studies, testimonials, prior results, sales numbers, product examples, supplier examples, or business examples are for educational and illustrative purposes only and should not be interpreted as a promise, guarantee, projection, or representation that Client will achieve the same or similar result.

Client understands that ecommerce, product sourcing, branding, advertising, marketplaces, merchant processing, inventory, logistics, and business ownership involve risk. Client is solely responsible for business decisions, capital decisions, inventory purchases, compliance, operations, taxes, accounting, legal matters, and ongoing execution.

Client Responsibilities

Client agrees to complete all required onboarding forms, scheduled calls, approvals, content requests, account setup steps, access requests, product decisions, merchant/payment processor setup, platform setup, and business decisions in a timely manner.

Unless a different deadline is provided in writing, Client agrees to respond to required requests, approvals, forms, or action items within three business days.

If Client fails to respond, misses a scheduled call, delays approval, does not provide required information, does not complete account setup, does not complete merchant setup, does not provide access, does not fund required third-party costs, or otherwise delays the project, the project timeline will pause until the required item is completed. Brand In A Box LLC may place the project into the next available production window.

Client-caused delays do not qualify as non-delivery and do not create a right to refund.

Missed Calls and Scheduling

Scheduled calls are part of the service process. If Client misses, cancels, or reschedules a required call with less than 24 hours’ notice, the project timeline may be paused until the call is completed. Missed or delayed calls may move the project into the next available production window.

Failure to schedule or attend calls does not create a right to refund.

Approvals and Revisions

Client approvals may be required for logos, brand kits, website pages, packaging designs, product directions, sourcing options, supplier quotes, store setup, platform setup, and other deliverables.

If Client does not approve, request revisions, or provide clear written feedback within three business days of receiving a deliverable or approval request, the project timeline may pause until feedback is received.

Revision requests must be clear, specific, reasonable, and within the original project scope. Requests outside the original scope may require additional fees.

Third-Party Platforms, Vendors, and Suppliers

Brand In A Box LLC may assist with or coordinate work involving third-party platforms, vendors, suppliers, manufacturers, freight providers, software providers, marketplaces, payment processors, banks, advertising platforms, shipping carriers, warehouse providers, designers, developers, or other service providers.

Client understands that third-party approvals, timelines, decisions, restrictions, policy reviews, account reviews, supplier responses, quote availability, pricing changes, manufacturing timelines, shipping timelines, customs reviews, merchant processing decisions, advertising reviews, and marketplace decisions are outside the control of Brand In A Box LLC.

Delays, denials, holds, suspensions, restrictions, pricing changes, supplier changes, shipping delays, customs issues, or other third-party actions do not create a right to refund from Brand In A Box LLC.

Inactive or Abandoned Projects

If Client becomes unresponsive for 14 consecutive days after Brand In A Box LLC sends a required action item, approval request, scheduling request, information request, revision request, or account setup request, the project may be marked inactive.

Inactive projects are not eligible for timeline guarantees or target delivery windows. Reactivation is subject to team availability and may require rescheduling into the next available production window.

If a project remains inactive for more than 30 days due to Client non-response, missed calls, incomplete onboarding, incomplete approvals, incomplete access, incomplete account setup, or other client-caused delay, Brand In A Box LLC may require a reactivation fee before work resumes.

Inactive, delayed, or abandoned projects caused by Client action or inaction do not create a right to refund.

Digital Access, Community Access, and Educational Materials

Access to digital products, community materials, training, resources, templates, videos, calls, downloads, checklists, or educational content is non-refundable once access is granted or materials are delivered.

Client is responsible for using the materials and participating in the program. Failure to log in, attend, watch, use, download, or participate does not create a right to refund.

Chargebacks and Payment Disputes

By purchasing, Client agrees to contact Brand In A Box LLC first at [[email protected]](mailto:[email protected]) before initiating any chargeback, bank dispute, payment reversal, or processor dispute.

Client agrees that filing a chargeback or payment dispute for a non-refundable service after work has begun, access has been granted, sourcing has been performed, design work has been started, website work has been started, onboarding has begun, or deliverables have been provided may be considered a violation of this Refund Policy and the Terms & Conditions.

Brand In A Box LLC reserves the right to submit evidence of purchase authorization, checkout agreement, signed agreements, onboarding forms, call records, email communication, SMS communication, project updates, deliverables, designs, supplier outreach, website work, access logs, revision requests, approvals, client delays, policy acknowledgments, and other records in response to any chargeback or payment dispute.

Errors, Duplicate Charges, or Billing Mistakes

If Client believes there has been a duplicate charge, billing error, or incorrect payment amount, Client must contact Brand In A Box LLC at [[email protected]](mailto:[email protected]) within seven days of the charge. If Brand In A Box LLC confirms that an actual billing error occurred, the Company may correct the billing issue at its discretion.

A billing correction is not the same as a refund request and does not override the no-refund policy for services purchased.

Scope Changes

Purchases include only the services, deliverables, package, tier, or offer specifically purchased at checkout or stated in writing by Brand In A Box LLC.

Additional products, additional SKUs, additional website pages, additional packaging formats, new design directions, additional supplier categories, additional platform setup, additional revisions outside the original scope, custom development, advertising management, inventory, product samples, filing fees, software fees, marketplace fees, merchant fees, shipping, freight, customs, warehousing, photography, UGC, paid ads, legal services, accounting services, tax services, and other expenses may require additional payment unless expressly included in the offer purchased.

Policy Agreement

By submitting payment, Client acknowledges that Client has read, understood, and agreed to this Refund Policy, the Terms & Conditions, and the Earnings Disclaimer.

Client further acknowledges that all purchases are for custom services, labor, digital access, sourcing work, creative work, business setup work, education, and/or done-for-you services, and that all payments are non-refundable once submitted and work begins.

For questions,

Contact: [[email protected]]

(mailto:[email protected])